Terms of Use
The use of this site is governed by the policies, terms and conditions are below . Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to darcysurfboards.com indicates acceptance of these terms and conditions.
darcysurfboards.com reserves the right to make changes to this site and these terms and conditions at any time.
Order Acceptance Policy
Your receipt of an electronic or another form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. darcysurfboards.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. darcysurfboards.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. darcysurfboards.com is a retail outlet providing services to individual end-user customers and does not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by darcysurfboards.com.
Liability
darcysurfboards.com is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order, we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.
Delivery
The delivery times provided by darcysurfboards.com are estimates only. darcysurfboards.com will not be held accountable for late deliveries or loss or damage relating to late deliveries.
In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. darcysurfboards.com can not be held responsible for incorrectly entered delivery addresses.
The buyer is responsible for inspecting the goods for fault and notifying us within 5 working days of receiving the goods should there be a fault.
International Customs Charges
*Some orders may incur a customs or import duty charge. D’Arcy Surfboards do not have any control over these charges or are unable to advise what they will be, as it is based on your own countries regulations & compliances. For further information, please contact your local customs office.
*All charges are to paid by the customer on delivery of order.
Pricing
Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. All credit cards are charged in Australian Dollars. Non-Australian currency figures are all approximations based on an exchange rate.
Warranty Claim
All surfboards sold by D’ARCY SURFBOARDS come with a warranty to be free from any manufacturing defects or faults. Surfboards are NOT warranted against breakage. This warranty is not transferable. Goods under warranty cover will be replaced or repaired by the manufacturer. No refund can be provided under any circumstances. Warranty only covers the item(s) sold by D’ARCY SURFBOARDS.
A large percentage of returned goods are found to be, not faulty. If the returned goods are determined by D’ARCY SURFBOARDS to not be faulty, then all returning shipping fees will be worn by the customer. We will seek permission from the customer to charge this cost to the customer’s credit card where possible. Failing this, the goods will be sent back by Australia Post COD freight collected.
D’ARCY SURFBOARDS also reserves the right to charge the labour cost for examining these goods where no fault was found. All warranties are voided if returned product is found in any way to be mishandled, mis-installed, modified, tampered, abused, physically damaged. Please attach a copy of the original invoice or provide the original invoice number. A detailed fault description sheet must be sent together with all the returning warranty goods. Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to D’ARCY SURFBOARDS.
D’ARCY SURFBOARDS is not responsible for any parcel missing in transit, on its return back to D'ARCY SURFBOARDS.
See below for the time frame your exchange must be made in:
Exchanges (full price items) – 1 month from date of purchase
Exchanges (sale items) – NOT AVAILABLE
RETURNS ARE NOT AVAILABLE ON FREE PROMOTIONAL ITEMS OR SALE ITEMS
Surfboard Finishing
All surfboards on D’ARCY SURFBOARDS are finished by hand and the finish of each board depends on the materials, construction, artwork etc that has been selected. The appearance of each finish varies as different materials require different manufacturing techniques and processes to produce handmade quality products. Certain finishes do appear rougher than others and small blemishes, carbon fibres, and sanding scuffs are common on all surfboards. This is a fact of surfboard manufacturing, please inquire prior to ordering if you wish to find out further information.
Order cancellations
If notified before goods have been dispatched, darcysurfboards.com can accommodate order cancellations. If items have been shipped, darcysurfboards.com reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.
Delivery of Product and Manufacturing Lead Times
Timing for the delivery of products, including but not limited to surfboard orders, varies depending upon the surfboard ordered. Factors including but not limited to artwork, glassing, materials, construction (i.e. PU foam, epoxy, etc.) and holiday periods can affect the time of completion and delivery of a surfboard. Standard foam, clear, sanded finish surfboards take up to 6 weeks to manufacture.
The delivery times provided by D’ARCY SURFBOARDS are estimates only.
D’ARCY SURFBOARDS will not be held accountable for late deliveries but we will do our best to ensure the surfboard gets to you as quickly and safely as possible.
In the event that multiple items are ordered, part of your order may be delivered at different times. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. D’ARCY SURFBOARDS cannot be held responsible for incorrectly entered delivery addresses.
Product Delivery and Acceptance Requirements
You or someone at your specified delivery address will be required to sign upon delivery of all products. Customers will be notified via email that their ordered product(s) have been sent with an estimate of the product(s) arrival time. If the customer is not at the specified location to sign for the product there will be fees in place for a redelivery at a later date. If the nominated place of delivery should be unattended, the Shipping Company may store the goods and if the Goods are stored there will be costs involved for the storage and redelivery of the products(s).
Customers are responsible for inspecting the goods for fault and notifying us within 2 working days of receiving the goods should there be a fault. If for any reason your product(s) are damaged please email photos of the damage and the packaging to sales@darcysurfboards.com within 48hrs of taking delivery.
NOTE: Please keep all packaging and shipping boxes in the event the product(s) need to be sent back to D'ARCY SURFBOARDS. We will work with you to get your products returned back to you as quickly as possible.
Copyright and Trademark Notice
This site is owned and operated by D’ARCY SURFBOARDS. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of D’ARCY SURFBOARDS. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without D’ARCY SURFBOARDS prior written permission. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
Links
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that DARCYSURFBOARDS.COM is not responsible for the operation of or content located on or through any such site.
Privacy Policy
Your privacy on the Internet is of the utmost importance to us.
In short, any & everything that you share with us remains strictly private - we do not share or sell information to third parties, nor use personal information for any reason other than its intended use.
